Shipping & Returns
We use Royal Mail untracked services for UK orders and Royal Mail for Europe & rest of world. We aim to ship your order as quickly as possible. Please allow 3-5 working days for UK orders and 7 - 14 working days for Europe & rest of world from placing order to receipt of goods. Please allow 2 - 3 days extra during sale periods.
All deliveries are subject to stock availability and authorisation of your payment.
Once orders are placed, you will receive an order confirmation by email.
Once your order is dispatched you will receive another email confirming that your order is on its way.
Covid-19 Update: Due to current circumstances and increased handling times by Royal Mail, your order might take a little longer to get you. Please bear with us. Should you have any queries, please feel free to get in touch with our customer service team on info@sonisk.com
International Deliveries
We currently do not offer an international delivery service on orders.
Delivery and Shipping Charges
Delivery/Shipping charges (excluding duty) and lead times are as follows, please note these are working days and do not include weekends or holidays and are not guaranteed.
- UK (UK Mainland & Northern Ireland, excl. Channel Islands) £2.50 or free for orders of minimum value £15 (allow 3-5 working days. 7-14 working days during sale)
Price Paid - Prices shown are in UK Pounds sterling and are inclusive of VAT at 20%.
Returns
At Sonisk, customer satisfaction is our top priority, where we handle each query on an individual basis to ensure we give you the best response. We do hope that you are 100% delighted with your order; however, if you are not satisfied with your goods we will happily offer you a refund.
In order to receive a full refund, the goods must be unused and in perfect condition, with all the labels and seals unbroken on the original packing. Please see the returns procedure below:
We will be happy to make an exchange for another product of the same class providing that they are unused, with all seals unbroken and that they are packaged securely. Exchanges will be sent free of charge. Any further exchanges will incur postal costs. Please email us on info@sonisk.com if you wish to exchange your product.
- We suggest that you send the item(s) via Royal Mail Recorded Delivery (for UK mainland deliveries). We regret that we are unable to offer a refund on returned shipping costs.
For return goods, please be advised that you must return them within 14 days of the initial receipt of your order. Please compete clearly your returns form.
We can only issue refunds on items that are shipped back to us within 14 days of receipt.
All successfully returned items will only be credited to the account used to originally purchase the items(s). We are also unable to refund any shipping charges.
Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
Please note that all items being returned will need to add the following warehouse address
Unit 4 – Sonisk
Haslemere Business Centre
Lincoln Way
Enfield
EN1 1DX
United Kingdom